Refund policy

Introduction

At Purple Rooted, we prioritize delivering a premium customer experience while adhering to strict operational guidelines to ensure fairness and transparency for all transactions. This document outlines our policies regarding returns, refunds, and cancellations. We strongly encourage customers to read these terms in full before making a purchase, as they detail the conditions under which any resolution may or may not be provided.

General Principles

Returns and refunds are managed under our overarching commitment to product integrity and logistical efficiency. While we strive to minimize any inconveniences, customers are advised that certain limitations apply to our ability to process refunds or returns once an order has entered the fulfillment stage.

Finality of Sales:

All transactions conducted through the Purple Rooted website are considered final at the point of checkout, barring exceptional circumstances explicitly outlined herein.

Case-by-Case Evaluations:

Purple Rooted reserves the right to review each refund or return request on a case-by-case basis. Approval of any resolution, whether partial or full, remains at the sole discretion of Purple Rooted.

Refund & Cancellation Policy

Order Cancellations

Customers may cancel orders within 48 hours of purchase.

Refunds & Returns

Refunds: Refunds will be considered under 7 days after purchase, subject to the terms outlined in the Refund Policy.

Return Policy: Customers may return products under 14 days of delivery, and any associated fees or restocking charges will be detailed in the Return Policy.

Lost, Stolen, or Undelivered Packages

Once a package has been handed over to the shipping carrier, we are not responsible for lost, stolen, or undelivered shipments. Customers are advised to:

• Track their order using the shipping confirmation email provided.
• Contact the carrier directly to resolve any transit issues.

Exceptions: Internal investigations will only be conducted if our records confirm that the order was never shipped from our side.

Damaged or Defective Items

Should you receive an item that is demonstrably damaged or defective, please adhere to the following procedure:

• Notify Purple Rooted at info@purplerooted.comwithin 48 hours of delivery.

• Provide detailed photographic evidence of the damage, including images of the product, packaging, and shipping label.

Additional Provisions

Customers who dispute charges through their financial institution must note that Purple Rooted will respond with the aforementioned policy terms as proof of adherence to our terms of service.