Shipping policy

1. General Shipping Information

1.1. Service Availability

Purple Rooted ships worldwide to all countries.

Customers are responsible for ensuring that their shipping address is accurate and complete. Any issues related to incorrect or incomplete addresses will be the sole responsibility of the customer.

Orders may be subject to local customs regulations, duties, and taxes, which are the responsibility of the recipient. Purple Rooted is not responsible for any delays caused by customs processing.

1.2. Shipping Carriers

We partner with reputable shipping carriers, including but not limited to:

  • USPS
  • FedEx
  • DHL
  • Local courier services for specific destinations

The choice of carrier depends on the destination, package size, and service level selected at checkout.

2. Order Processing

2.1. Processing Time

  • Orders are processed within 1-3 business days, excluding weekends and public holidays.
  • During peak seasons (e.g., holidays, promotions), processing times may extend to 5-10 business days.

Customers will receive an email confirmation once their order has been processed and dispatched.

2.2. Order Verification

Purple Rooted reserves the right to verify customer details, including billing and shipping addresses, before processing any order. Discrepancies or incomplete information may result in delays or cancellations.

2.3. Split Shipments

For large or multi-item orders, products may be shipped in separate packages to expedite delivery. Customers will receive individual tracking numbers for each shipment.

3. Shipping Times

3.1. Estimated Delivery Windows

Delivery times vary based on the destination and selected shipping method. The following estimates apply:

  • United States & Canada: 3-5 business days
  • Australia: 4-6 business days
  • Philippines: 5-12 business days

Note: These estimates do not account for potential delays caused by customs inspections, weather disruptions, or carrier backlogs.

3.2. Expedited Shipping

Expedited shipping options may be available at checkout for an additional fee. Delivery times for expedited shipping are typically 2-5 business days faster than standard shipping.

4. Shipping Costs

4.1. Calculation of Shipping Fees

Shipping costs are determined based on:

  • Package weight and dimensions
  • Destination
  • Selected shipping method

Shipping fees are displayed at checkout and are non-refundable once the order has been shipped.

4.2. Free Shipping

Purple Rooted occasionally offers free shipping promotions. These promotions are subject to terms and conditions, including minimum purchase requirements.

5. Customs, Duties, and Taxes

5.1. Responsibility for Fees

International orders may be subject to import duties, taxes, and other fees imposed by the destination country. Customers are solely responsible for these charges, which are not included in the product price or shipping fee.

5.2. Customs Delays

Customs inspections may delay delivery times. Purple Rooted is not responsible for delays caused by customs processing.

5.3. Compliance

It is the customer’s responsibility to ensure that the products ordered comply with local customs regulations. Purple Rooted is not liable for packages refused or confiscated by customs authorities.

6. Tracking and Notifications

6.1. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing the tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking updates to become available.

6.2. Delivery Notifications

Customers may opt-in to receive SMS or email notifications regarding their shipment’s status. Standard carrier message rates may apply.

6.3. Inaccessible Tracking Information

If tracking information is unavailable or incomplete, please contact hello@ubatcha.com for assistance.

7. Lost, Stolen, or Delayed Shipments

7.1. Carrier Responsibility

Ubatcha transfers ownership and responsibility for the shipment to the carrier once the package has been dispatched. Any claims for lost, stolen, or delayed shipments must be filed directly with the carrier.

7.2. Ubatcha Liability

Ubatcha is not liable for:

  • Packages lost or stolen after confirmed delivery.
  • Delays caused by carriers or third-party logistics providers.

7.3. Resolution

If your package is marked as delivered but cannot be located:

  • Check with household members or neighbors.
  • Verify the delivery address provided during checkout.
  • Contact the carrier directly for assistance.

Ubatcha may assist in filing a claim with the carrier but does not guarantee any resolution.

8. Incorrect or Incomplete Addresses

8.1. Customer Responsibility

It is the customer's responsibility to provide a complete and accurate shipping address. Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or replacements.

8.2. Undeliverable Packages

If a package is returned to Ubatcha due to an incorrect address, the customer will be responsible for reshipping fees.

9. Returns Due to Delivery Failure

Ubatcha does not accept returns for failed deliveries resulting from:

  • Refusal to pay customs fees.
  • Inability to retrieve the package from the carrier.

These packages will not be eligible for refunds.

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